FAQs

Returns & Exchange FAQs


What items are returnable? 


   - Items returned within 7 days of the delivery date
   - Items with original tags attached
   - Items that are unworn and unwashed

      What items are non-refundable?


         - Items marked as final sale
         - Free gifts or promotional items with retail value

       

        How soon will I get my refund? 


        Once return package is received, please allow 2-3 business days for your return to be inspected and processed. Once your refund is processed, please allow up to 10 business days to be credited back to your original form of payment.

        Please note a restocking/shipping fee of $15-20 will be deducted from your refund. The fee varies based on weight. (Collection 01 will be $15 and Collection 02 will be $20.)

         

        What items are exchangeable? 


           - Items returned within 7 days of the delivery date
           - Items with original tags attached
           - Items that are unworn and unwashed

           

          What items are non-exchangeable? 

             - Items marked as final sale
             - Free gifts or promotional items with retail value

           

            Can I exchange my items? 


            Yes! Once exchange package is received, please allow 2-3 business days for your return to be inspected and processed. Exchange requests are free but please note that there will be a $12 exchange fee to cover part of the shipping costs for an exchange.