Customer Care

 Pre-Orders

 
All of our items are available via pre-order only so that we limit overproduction and are able to streamline operations and make sure we aren’t contributing to more industry waste. Once the pre-order window closes, our production begins. These custom orders usually take 15 business days to ship.


Pre-Ordered items have the estimated delivery date listed on each corresponding style. If you have any questions regarding the ETA of your item that has been purchased, please don't hesitate to contact us at hello@shopclubcasual.com.

  
We only produce limited styles in limited quantities so items will likely not be restocked unless they are in high demand. Grab them while you can!

 

Gift Cards


The e-gift card can be redeemed online at checkout and is only valid for U.S. customers. Please note that discounts cannot be applied to e-gift cards. All gift cards are non-refundable and cannot be exchanged for cash. 


Gift cards are delivered via email and contain instructions to redeem at checkout. In order to reduce waste, no physical gift card will be mailed.


Gift cards are valid for 6 months from date of purchase. 

 

Shipping


At this time, we only ship orders within the U.S.


Please ensure that shipping information and addresses are accurate and correct. We will always attempt to make sure you receive your package. 


In the event that the information provided is inaccurate, any charges incurred by us to reroute your shipment, make an address correction, as well as lost or delayed packages will be the responsibility of the customer. 


We will, of course, do our best to contact you if a problem with a shipping address occurs.


 

Return Policies 
 
We've put a lot of effort into creating our pieces and we hoped you would've loved them but we understand that, sometimes, it just doesn't work out. 


We'll gladly accept unworn, unwashed items with the tags still attached within 7 days of receipt. Once we receive and verify the return, we will process your refund to the payment method used in the original order. Please note that not all purchases, such as final sale items are not eligible for returns or exchange.


We ask that you email us at hello@shopclubcasual.com and we will send you a prepaid shipping label. Please send returnable items back using this postage. Please note a restocking/shipping fee of $15 will be deducted from your refund.

Make sure to only use our pre-paid return labels so we can make sure to track the products. We are unable to refund lost returns using labels other than our own.


Exchange Policies


If you need to exchange an item, we ask that you email us at hello@shopclubcasual.com and we will send you a prepaid shipping label. Please send exchangeable items back using this postage. 


Please note we can only offer exchanges for items of the same color and style at this time, and all exchanges are dependent on stock availability. We can only process an exchange once per order, but you can return your exchange order if it doesn't work out.
 

Sitewide Sales, Giveaways, Promotions and Clearance Sales

All promotions on sale items, unless otherwise specified are final sale.
   

Returns & Exchange FAQs


What items are returnable? 


   - Items returned within 7 days of the delivery date
   - Items with original tags attached
   - Items that are unworn and unwashed

      What items are non-refundable?


         - Items marked as final sale
         - Free gifts or promotional items with retail value

       

        How soon will I get my refund? 


        Once return package is received, please allow 2-3 business days for your return to be inspected and processed. Once your refund is processed, please allow up to 10 business days to be credited back to your original form of payment. Please note a restocking fee of $15 will be deducted from your refund.

         

        What items are exchangeable? 


           - Items returned within 7 days of the delivery date
           - Items with original tags attached
           - Items that are unworn and unwashed

           

          What items are non-exchangeable? 

             - Items marked as final sale
             - Free gifts or promotional items with retail value

           

            Can I exchange my items? 


            Yes! Once exchange package is received, please allow 2-3 business days for your return to be inspected and processed. Exchange requests are free but please note there will be a $15 shipping and restocking fee for refunds.